Courtesy Fox 4 News
AUSTIN, Texas – Texas drivers are being targeted by fraudulent text messages claiming they have outstanding toll balances that need immediate payment. The Texas Department of Transportation (TxDOT) has confirmed that these messages are a scam, specifically a form of phishing known as “smishing.”
How TxTag Communicates with Customers
While TxTag does use email, text messages, and outbound phone calls to communicate with customers, the agency emphasizes that it never sends text messages regarding final payment reminders or overdue balances.
Legitimate messages from TxTag will always come from the number 22498. Additionally, customers must opt in to receive email and text notifications. If you are unsure whether you have opted in, you can check your status by logging into your TxTag online account or contacting customer service.
What to Do if You Receive a Scam Text
If you believe you have been targeted by this scam, take the following steps:
- Do not respond to the message or click on any links.
- Verify your account status by contacting TxTag customer service directly at TxTag.org or by calling 1-888-468-9824.
- Report the scam by filing a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov.
Understanding Smishing Scams
Smishing is a form of phishing in which scammers send fraudulent text messages that appear to come from reputable companies. These messages often attempt to steal sensitive information, such as passwords, credit card details, or bank account numbers.
TxDOT urges all drivers to remain vigilant and verify any unexpected messages claiming to be from TxTag. If in doubt, always contact TxTag customer support directly to confirm the legitimacy of any communication.
